Booking Terms & Conditions
HOTEL BOOKING TERMS
Capella Hotel Group provides online reservation services on this Site for the hotels and resorts listed on this Site. Any reservations made through this Site are made between the individual making the reservation (“Guest”) and the hotel/resort (“Hotel/Resort”). The reservation is subject to the local terms and conditions as may be imposed by the Hotel/Resort from time to time and is subject to the laws and the exclusive jurisdiction of the courts of the country in which the Hotel/Resort is located.
Capella Hotel Group and/or the respective Hotels/Resort reserves the right to cancel or modify reservations in its sole discretion for any reason. Neither Capella Hotel Group nor the Hotels/Resort accepts any liability or responsibility for any third-party costs, claims, liabilities or expenses howsoever incurred or suffered by the Guest in relation to or associated with the Guest travelling to and/or from the Resort, such as flights, land transportation, communications, insurance, lost property, medical services, etc.
Pricing errors: Capella Hotel Group and/or the respective Hotels/Resort reserves the right to cancel reservations and contracts based upon incorrect information being displayed in relation to price or service.
Please note that different terms, conditions and cancellation policies in relation to all online bookings via this Site may apply depending on the hotel and room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check the rate details before making your online reservation. Please note that service charges (if applicable) may differ depending on hotel and region.
Once your booking is made, you will receive an on-screen confirmation reference number. It is recommended you keep a note of this number. You will also receive an email including this reference number and your reservation details.
In the event that you have to cancel your reservation, you will need the aforementioned confirmation reference number as well as the guest's last name used to make the reservation.
VAT: Reservations are subject to prevailing VAT rates applicable during the provision of the service. Therefore, if the prevailing VAT rate changes the costs of the services provided during the stay will be subject to the greater or lesser VAT rate as applicable.
Currency rates are based on publicly available sources and should be used as guidelines only. Room rates are guaranteed only in Hotel’s/Resort's local currency. Currency quotes are not updated every day. The currency information supplied by this Site is believed to be accurate, but Capella Hotel Group does not warrant or guarantee such accuracy.
This Site includes links to other websites. Capella Hotel Group provides such links solely as a convenience to you and for informational purposes only. Capella Hotel Group has not reviewed the information on these other websites. The inclusion of these links in no way indicates Capella Hotel Group’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such websites. Neither Capella Hotel Group, nor any other providers of products or services related to this Site, shall be responsible for the content of any other websites and make no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk. Other websites may include links to the Site.